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24/7 Legal Reception, Done Right

Why Attorneys Choose Instant Hello

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Calendar Integration

Seamless Scheduling for Busy Law Firms

Instant Hello integrates with tools like Calendly, Clio Grow, Lawmatics, and Google Calendar to book consultations, check team availability, and send client reminders esnuring a reduction in missed appointments.

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Tailored Intake

Custom Scripts for Every Practice Area

We don’t use one-size-fits-all scripts. Our team follows intake processes customized to your practice areas. We handle intake your way, so you get qualified leads with the right info and no time wasted on back-and-forth.

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Follow-Ups & Lead Nurturing

Never Lose a Lead Again

Many firms lose potential clients simply because no one follows up.
Our team fills that gap by:

Calling back missed leads
Rescheduling no-shows
Sending timely reminders

We nurture prospects with professionalism, turning more calls into booked consultations and retained clients.

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Operations Support

Helping Your Firm Run Smoothly

We go beyond answering calls to support the day-to-day operations that keep your practice profitable and organized. Our team assists with:

Payment reminders
Client onboarding
Document follow-up
Inbox & calendar management

We handle the admin, so you can focus on practicing law.

Flexible Plans Built for Solo & Small Law Firms

Choose a plan that matches your firm’s pace. Start simple or scale up as your caseload grows, every tier delivers dependable reception, professional intake, and seamless client care.

Starter Plan

$250 / month

150 receptionist minutes
Perfect for new solo attorneys or low call volumes firm.

Includes:

24/7 live call answering
Custom intake
Client follow-up campaigns (leads, no-shows, inactive clients)
Outbound call support (return missed calls, confirm consults)

Overage: $2.75/min

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Growth Plan

$475 / month

300 receptionist minutes
Best for growing firms handling consistent inquiries.

Includes everything in Starter, plus:

Client onboarding
Appointment scheduling & client reminders
Payment Reminders
Document & e-signature coordination
Inbox & calendar management

Overage: $2.25/min

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Premium

$900 / month

600 receptionist minutes

Ideal for established firms seeking full-service coverage.

Includes everything in Growth, plus:

Bilingual receptionists (English/Spanish)
Live Chat Support
Lead tracking & intake analytics dashboard (custom reports)

Overage: $2.00/min

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Fair Billing Promise

You’re only billed for genuine client conversations.

At Instant Hello, we believe in fair, transparent billing. You’ll never be charged for solicitor or spam calls, only real conversations with real clients. Every minute we bill reflects genuine work that supports your firm’s growth, not wasted talk time. It’s our way of showing that we’re your partner, not just another service.

Everything You’re Wondering, Answered

From pricing transparency to how we handle your clients, we’ve covered the most common questions attorneys ask before getting started.

Our receptionists are carefully selected professionals with 3–5+ years of client-facing experience in administrative or legal support roles. While some of our team members are based overseas, all are fluent English speakers trained specifically in U.S. legal communication, confidentiality, and empathy.
Before taking a single call, each receptionist completes law-firm-specific onboarding covering intake accuracy, tone, scheduling systems, and data handling. Calls are monitored and reviewed weekly to maintain consistency and client satisfaction.
You’ll always have access to performance summaries and the option to request call recordings for quality assurance.

We completely understand, most attorneys build their reputation on personal connection. And that’s exactly why our service is designed to enhance, not replace, that personal touch.

Our receptionists answer every call using your firm name and tone, follow your preferred language, and relay details exactly as you’d want them presented.

You decide which calls we handle and which we transfer directly to you, giving you full control without the constant interruption.
The truth is, you can’t be in court, on Zoom, and answering new client calls at the same time. We bridge that gap so your clients still feel cared for while you stay focused on the work that matters most.

That’s true, you could hire a virtual assistant directly. The difference is in quality control, reliability, and consistency.
When you work with Instant Hello, you’re not managing a single VA, you’re getting a fully trained, supervised team backed by systems that ensure calls are answered the right way every time.
Here’s how we’re different:
Ongoing Quality Reviews: Every call is monitored and rated for tone, accuracy, and professionalism.

Structured Training: Our receptionists complete 20+ hours of onboarding covering your law-firm’s processes.

Redundancy: If one receptionist is offline, another trained team member instantly takes over, zero missed calls.

Performance Analytics: You receive call summaries, lead data, and reports , things a solo VA can’t deliver at scale.

Supervised by Account Managers: Each account is overseen by a lead manager who ensures consistent performance week after week.

We structure our team to function just like an in-office reception setup. Each law firm is assigned two dedicated receptionists who handle calls, messages, and scheduling.

These receptionists learn your firm’s tone, preferred language, and workflows, becoming an extension of your internal team rather than an external service.

To maintain consistency and reliability, we also have trained backups who step in when the primary receptionists are unavailable.

These backups are briefed on your firm’s account and follow the same communication standards, ensuring your clients experience a consistent voice, tone, and level of service at all times.

This structure allows us to combine the personal touch of in-house staff with the dependability and coverage of a professional support system without ever sounding scripted or disconnected.

Yes, every new lead or client message is sent instantly to your inbox, CRM, or both, depending on your setup. We can integrate with tools like Clio, Lawmatics, MyCase, or even Google Workspace, so you never have to manually transfer details again.
Each submission includes all relevant information from the intake: caller name, contact info, reason for call, and next steps, neatly organized and time-stamped. You can also choose to receive daily or weekly summaries if you prefer less inbox clutter.

No worries, we’ll notify you before you ever hit your limit. You’ll have the option to upgrade temporarily or simply continue at our low overage rate, whichever makes more sense for your firm that month.
There are no hidden fees, surprise invoices, or auto-upgrades, everything is fully transparent. You’ll also receive weekly usage summaries so you can see exactly how your minutes are being used and spot trends in your call volume before they become an issue.

Unused minutes don’t roll over into the next month. Here’s why — every plan includes a dedicated receptionist team reserved to handle your firm’s calls and intake consistently throughout the month. Those hours are scheduled in advance to guarantee 24/7 coverage, not shared across other firms.
That said, we actively monitor your usage trends. If we notice you’re consistently using less (or more) than your plan includes, we’ll reach out to adjust your plan to a better fit.
Our goal is to make sure you’re only paying for the coverage you actually need while keeping a trained team ready to answer whenever your clients call.

Yes, we understand that law firms have busy and slow seasons. If you’re heading into a quieter period, you can pause or downgrade your plan instead of canceling altogether. This keeps your account active and your call scripts, intake forms, and preferences saved, so when you’re ready to ramp back up, your team can start answering again immediately.
You can also switch between plans at any time with no penalties or setup fees giving you full control over your coverage month by month.
Our goal is to make sure you always have the right level of support for your current workload, not to lock you into long-term commitments.

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Enhance Your Firm’s Efficiency Today

Transform your practice with our expert support services.

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Let’s Talk About Your Firm’s Needs

Tell us a bit about your practice, and we’ll walk you through how Instant Hello can help you handle calls, manage intake, and book more consultations, without missing a single lead.